How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Perfect ball for my dogs 🐕 his end she very happy 😃
nice ball works well
Super attractive toy for medium-sized dogs
My dog loves her and she's a German shepherd and she's resilient
My little 4-month-old dog loves it
My little dog is having a blast with this ball that recharges very well
perfect the dog will have a lot of fun
😂🤣😂🤣 my dog is crazy about it!! He doesn't stop chasing after It's great! 👍🏻
It's very good for big dogs 🐕, it wakes them up a little
Funny dog toy. In the beginning she was a little afraid of him, now our dog loves her. The material is a bit hard. During operation, due to its hardness, it jogs the floor quite a bit. It works well , charging is also well done.
I love it and so does my dog He spends his time playing with it I recommend it!!!
My dog loves his new toy!
Awesome
Excellent my dog plays by himself when I'm busy. I recommend for small dog
Very fun.
my dog loves it and has been chasing the ball until it stops, she barks at it when it doesn't move, and i press the bottom again and off she goes. brilliant hard toy
great this little ball my dog loves it, it doesn't get stuck anywhere, it comes out on its own, it recharges very quickly with the cable provided.
Well received in advance, my dog loves it
Very good game. I recommend it for medium and larger dogs because it vibrates quite strongly and the ball is relatively hard.
Very good my dogs seem to like it
Excellent toy. My dog always wants to play with it. I recommend
Our dog Shelly really likes to play with this ball. It's just a pleasure to watch her do it. However, owners of dogs with a slightly stronger bite should make sure that the ball can unfortunately be opened quickly. Nevertheless, it is a great toy and provides a lot of fun for Shelly. Until next time!
very happy, thank you. Nice ball works well. My dogs absolutely loved it. I had to charge it 6 times the first day because they kept on wanting to play with it.
Really fun. My dog loves it 🥰
Works great, my dog loves it